Refund Policy
Last Updated: November 12, 2025
At RuralSource Equipment, we believe in fairness — not just in transactions, but in how we treat each other.
That’s why we offer a hassle-free, 30-day return window — because you deserve to feel confident, calm, and cared for.
If something doesn’t feel right — whether it’s the fit, the function, or just the way it made you feel — we’ve got you.
🌿 Our Promise: 30-Day Hassle-Free Returns
You have 30 days from the date of delivery to return any item for a full refund — no questions asked, no forms to fill, no stress.
- Items must be unused, in original condition, with all packaging and tags intact.
- We cover return shipping costs — because you shouldn’t pay to return something that didn’t meet your heart’s expectations.
- Refunds are processed within 3–5 business days after we receive your return.
The money will return to the original payment method — gently, like a spring breeze.
💬 What We Can’t Accept
- Items that show signs of use, damage, or wear beyond normal inspection.
- Custom or personalized orders (unless defective).
- Items returned after 30 days.
If you’re unsure whether your item qualifies — just email us. We’ll help you, always.
📦 How to Return
- Email us at: support@ruralsourceequipment.com
With your order number and a short note — “I’d like to return this.”
(Yes, that’s all.) - We’ll reply within 24 hours with a prepaid return label — no waiting, no fuss.
- Pack your item gently, stick on the label, and drop it at any carrier location.
- We’ll notify you once your refund is processed.
And yes — we’ll send a little thank-you note with your next order. ❤️
📍 Contact Us
If you have questions, concerns, or just want to say thank you — we’re here.
RuralSource Equipment
411 NEVIS DR
ELIZABETHTOWN, KY 42701
📞 +1 (830) 256-86-52
✉️ support@ruralsourceequipment.com
We don’t just process returns.
We honor your trust.